Collision Repair Shops
We provide Software as a Service (SaaS) to collision repair shops to securely manage and control the personally identifiable information (PII) of their customers, as well as protect the estimate repair information from being misappropriated (sold) by third-party companies within the collision repair industry.
Why is DataTouch offering this service to collision repair shops?
Protecting PII is rapidly becoming a state regulatory requirement for all businesses. California, Colorado, Connecticut, Utah and Virginia have already enacted comprehensive consumer data privacy laws. Many other states are in the process or are soon to follow similar legislation. It also makes just good business sense not to share PII with anybody!
What else do shops need to be concerned about?
The industry has been made aware that for-profit companies are pirating estimate repair information from the vast majority of shops in North America. The information being gathered includes but is not limited to the following:
- Your DRP and CRN partnerships
- Who you buy parts from
- What parts you buy
- What discounts you are receiving
- What discounts you are providing
- Your labor rates
- By insurance company
- Other industry stakeholders, i.e., fleets and rental car companies
- Your shop and refinish material calculations
- What make and model vehicles you repair
- Who your customers are