Information/Data Privacy and Cookie Policy

Information/Data Privacy Policy

All of the personally identifiable information (PII) and repair data that DataTouch collects on behalf of you and your customers will remain strictly confidential. Any portion or all of it will never be provided to any third parties under any circumstance. The PII/data you provide us will be used to send you information about products and services along with management reporting in which you express interest. By providing us with your PII/data, you consent to processing it for these purposes. By visiting our website, you accept and consent to the practices described in this policy.

Information we may collect from you

DataTouch may collect and process the following data about you:

• Information you give us access to. You may provide us with personal information as a result of filling out a form on our website or by corresponding with us by phone, chat, email, online meeting or otherwise. This includes information you provide when you request forms and complete them on our website, as well as fill out an End User Agreement. It also consists of any information you provide related to subscribing to our management reporting, enewsletter or scheduling a meeting.
• Information we collect about you. With regard to each of your website visits, we may automatically collect the following information:
  • technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and type of device used to access our site;
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including the date and time); products you viewed or searched for; page response times, download errors and lengths of visits to certain pages; page interaction information (such as scrolling, clicks and mouse-overs); methods used to browse away from the page (if you linked to our site from another website or social media); the address of that website or the form of social media from which you linked; and, if you linked to the site from a search engine, the address of that search engine and the search term you used.
• Information we receive from you relating to automotive repair information. When you subscribe to the DataTouch application service, we will receive information about you, third parties and the repair services you provide (including, for example, PII and repair estimate data).

Uses made of the information

We use the information we collect about you in the following ways:

• Information you share with us. We will use this information to carry out our obligations arising from any End User Agreement between you and DataTouch to provide you with the information, products and services you request from us. We will also notify you about changes made or to make suggestions and recommendations that may interest you about our range of products or services and/or to ensure that content from our services and website is presented in the most effective manner for you and your computer.
• Information we collect about you. We will use this information:
  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented most effectively for you and your computer;
  • to allow you to participate in interactive features of our services when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of our website performance; and
  • to make suggestions and recommendations to you and other site users about application services that may interest you or others.
• Information we receive from other sources. We may combine this information with the information you give us and the information we collect. We may use this information and any combined information for the purposes set out above.

You may ask us at any time for information or data we hold relative to the End User Agreement and request to correct it. Any access request may be subject to a fee to provide you with the details of the information we hold. Our site may, from time to time, contain links to and from other websites and social media. If you follow a link to any of these websites or social media, please note they have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before submitting any personal data to these websites or social media.

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, expressed to you via email. Please check back periodically for any updates or changes to our privacy policy.

Cookie Policy:

We use cookies on our website to provide you with a good experience when you browse and improve our site. By continuing to browse the site, you agree to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you indicate agreement through your action of continuing to browse our site. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

• Analytical/performance cookies. These cookies allow us to recognize and count the number of visitors and see how visitors move around our website when using it. This helps us improve how our site works (for example, by ensuring that users find what they are looking for easily).
• Functionality cookies. These cookies are used to recognize when you return to our website. This enables us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our site more relevant to your interests.

You can find more information about the individual cookies we use and the purposes for which we use them below.

First-party cookies

This website will set some cookies essential to operate correctly. These cookies, none of which capture PII, are as follows:

• Visitor ID – this cookie is a numeric value that identifies unique visitors and provides coherence and consistency to a site visit;
• Page Number – this cookie identifies the page you are on;
• Session ID – this cookie identifies your website session;
• Test – this cookie checks whether or not your browser supports cookies; and
• Order – this cookie ensures that your shopping basket works correctly.

Third-party cookies

Our website supports access to a limited number of third-party cookies, and we do not control the operation of any of them. The third-party cookies will include:

• Google Analytics – we use Google Analytics to collect data about website usage. This data does not include PII. You can view the Google Privacy Policy here.
• Social Media – we track visits to our website from various forms of social media and the links presented in various social media posts.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of the DataTouch website.